Appointments

Contact us with Accurx

You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.

Urgent appointments

Surgery telephone lines are open from 8am to book on the day appointments. These are scheduled appointments for morning and afternoon clinics. These are limited appointments that cannot be pre booked as they are reserved for those that need them urgently on the day.

When telephoning the surgery it is sometimes difficult to get through. This is due to high demand during busy periods so please understand your call will be answered as soon as possible.

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

phone us on 01255 688884

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Pre bookable appointments are available. However please bare in mind these are also very limited and are for routine purposes only.

Nurses appointments are by appointment only, they are all pre bookable and can be booked in advance at any time. (However as they are pre bookable we recommend to book as soon as possible to ensure availability of the time and date desired).

To request a routine appointment in advance during opening times:

phone us on 01255 688884
use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Extended access clinic appointments

We can offer appointments Monday to Friday between the hours of 6:30pm to 8pm at our PCN surgery, which is allocated at East Lynne, Wellesley Road, CO15 3PP. Saturday appointments are also available.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: SystmOnline
phone us on 01255 688884 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

Patients who are genuinely too ill or disabled enough to be housebound can be seen at home by the GP’s or nurses. Most medical problems are dealt with more effectively in the clinical setting of a well equipped surgery.

All visit requests are to be assessed by the triage team and approved if they deem necessary. Home visits may not be guaranteed on the same day due to demand, capacity and priority.

A doctor may telephone you after morning surgery to assess your condition before arranging to visit you.

When is a home visit appropriate?

Many patients believe there is an automatic right to a home visit from a GP between 8am and 6:30pm, but this is not the case.

Doctors will always encourage people to come into the surgery because this is where the best care can be provided. Specialist equipment is there, tests can be carried out more easily and drugs issued if necessary.

GPs tend to visit a patient at home when: